Privacy Policy

Introduction

Welcome to SoftKay.
Your privacy and data security are important to us. This Privacy Policy explains how we collect, use, protect, and manage your personal information when you visit our website, purchase products, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

Personal Information

When placing an order, contacting support, or interacting with our services, we may collect information such as:

Full name
Email address
Billing information
Payment-related details
Country or region
IP address
Device and browser information

Order & License Information

We may also store:

Purchased products
License keys delivered
Activation status
Order history
Support request history

Technical & Usage Data

We may automatically collect certain technical data, including:

Browser type
Operating system
Pages visited
Session duration
Referral sources
Cookies and analytics data

How We Use Your Information

SoftKay uses collected information to:

Process and deliver digital software licenses
Provide customer support and remote assistance
Verify transactions and prevent fraud
Improve website performance and user experience
Send order confirmations and important notifications
Respond to customer inquiries
Maintain security and platform integrity

We do not sell customer personal data to third parties.

Digital Product Delivery

As a digital software store, SoftKay delivers products electronically through:

Email delivery
Customer account access
Download links
License activation keys

Customers are responsible for providing accurate email information during checkout.

Payment Security

SoftKay uses secure payment technologies and trusted payment providers to process transactions safely.

Sensitive payment information is processed through secure third-party payment gateways and is not permanently stored on our servers unless required for transaction verification or legal obligations.

Remote Technical Support

SoftKay may provide remote technical assistance for installation, activation, and troubleshooting purposes.

During remote support sessions:

Access is provided only with customer consent
Sessions are used strictly for technical assistance
We do not intentionally collect unnecessary personal files or sensitive information

Customers may terminate remote sessions at any time.

Cookies Policy

Our website may use cookies and similar technologies to:

Improve website functionality
Store user preferences
Analyze traffic and visitor behavior
Enhance shopping experience
Support marketing and analytics tools

Users may disable cookies through browser settings, although some website features may not function properly.

Third-Party Services

SoftKay may use third-party services including:

Payment gateways
Analytics providers
Live chat systems
Email delivery services
Security and fraud prevention tools

These providers may process limited customer information necessary to perform their services.

Data Protection & Security

We implement reasonable technical and organizational security measures to protect customer information against:

Unauthorized access
Data misuse
Loss or destruction
Fraudulent activities

However, no internet transmission or electronic storage system is completely secure.

Customer Rights

Depending on applicable laws and regulations, customers may have the right to:

Request access to personal data
Request corrections of inaccurate information
Request deletion of personal information
Object to certain data processing activities

Requests may be submitted via:
? info@softkay.com

Refunds & License Verification

To prevent fraud and abuse, SoftKay may verify:

Product activation status
License delivery records
Transaction authenticity
Customer communication history

This information may be used when handling refund requests or disputes.

Children's Privacy

SoftKay services are not intended for children under the age required by local law to enter into online commercial agreements.

Policy Updates

SoftKay reserves the right to update or modify this Privacy Policy at any time without prior notice.

Updated versions will be published on this page with the revised effective date.

Contact Information

If you have questions regarding this Privacy Policy or your personal data, please contact us:

Email: info@softkay.com
Live Chat Support: Available on our website
Remote Technical Assistance: Available for eligible support requests

Effective Date

This Privacy Policy is effective as of May 12, 2026.