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Terms and Conditions

Terms & Conditions

Introduction

Welcome to SoftKay.
These Terms & Conditions govern your access to and use of our website, products, and services. By using our website or purchasing products from SoftKay, you agree to comply with these terms.

If you do not agree with any part of these Terms & Conditions, please do not use our services.

About SoftKay

SoftKay is a digital software store specializing in the sale of genuine software licenses, cloud subscriptions, and related digital products for personal, professional, and business use.

We also provide:

  • Customer support

  • Product activation assistance

  • Live chat assistance

  • Remote technical support for eligible services

Digital Products

All products sold on SoftKay are digital products unless otherwise specified.

Products may include:

  • Software activation keys

  • Digital download links

  • Subscription activations

  • Electronic license delivery (ESD)

No physical shipment is required for most products.

Product Authenticity

SoftKay aims to provide genuine and authentic software licenses.

Customers are responsible for:

  • Reviewing product descriptions carefully

  • Verifying compatibility with their devices and operating systems

  • Understanding product licensing limitations before purchase

Orders & Payments

Order Processing

Orders are typically processed shortly after successful payment confirmation.

SoftKay reserves the right to:

  • Delay delivery for verification purposes

  • Request additional payment validation

  • Cancel suspicious or fraudulent transactions

Pricing

Prices displayed on the website may change without prior notice.

SoftKay reserves the right to:

  • Correct pricing errors

  • Modify product availability

  • Update product descriptions

Digital Delivery

Products are delivered electronically through:

  • Email

  • Customer account access

  • Download links

  • Activation key delivery

Customers must provide accurate contact information during checkout.

SoftKay is not responsible for delivery failures caused by incorrect customer information.

License Usage

Customers agree:

  • Not to resell unauthorized licenses where prohibited

  • Not to misuse software products

  • Not to distribute activation keys illegally

  • To comply with software manufacturer licensing terms

All trademarks and software rights belong to their respective owners.

Refund & Returns Policy

Due to the digital nature of software products, refunds may be limited once delivery or activation has occurred.

Refunds or replacements may be considered for:

  • Invalid product keys

  • Duplicate purchases

  • Incorrect product delivery

  • Verified activation issues

Refund requests may be denied if:

  • The software has been activated successfully

  • The wrong product was purchased by the customer

  • System incompatibility was not verified before purchase

  • Abuse or fraudulent behavior is detected

SoftKay may provide troubleshooting and remote support before approving refund requests.

Remote Technical Support

SoftKay may offer remote technical assistance for eligible products.

By requesting remote support, customers acknowledge:

  • Remote access is provided with customer consent

  • Sessions are intended only for technical assistance

  • Customers remain responsible for their personal data and files

  • Support may be limited depending on the issue or system condition

Customers may end remote sessions at any time.

Limitation of Liability

SoftKay shall not be held liable for:

  • Software incompatibility with customer systems

  • Customer installation errors

  • Data loss or business interruption

  • Third-party software issues

  • Misuse of products after delivery

Customers are responsible for creating backups and verifying compatibility before installation.

Account & Website Usage

Users agree not to:

  • Attempt unauthorized access to the website

  • Use the website for fraudulent activities

  • Distribute malicious software

  • Abuse support systems or services

SoftKay reserves the right to suspend accounts or refuse service when necessary.

Intellectual Property

All website content including:

  • Logos

  • Graphics

  • Product descriptions

  • Website design

  • Branding elements

remain the property of SoftKay or their respective owners and may not be copied or reused without permission.

Privacy

Customer data is handled according to our Privacy Policy.

By using SoftKay services, customers also agree to our Privacy Policy practices regarding:

  • Data collection

  • Cookies

  • Payment processing

  • Security measures

Changes to Terms

SoftKay reserves the right to modify these Terms & Conditions at any time without prior notice.

Updated versions will be published on this page.

Contact Information

For questions regarding these Terms & Conditions, please contact us:

  • Email: info@softkay.com
  • Live Chat Support: Available on our website
  • Remote Technical Assistance: Available for eligible support requests

Effective Date

These Terms & Conditions are effective as of May 12, 2026.

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