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Shipping & Returns

Shipping & Returns Policy

Shipping Policy

Welcome to SoftKay. We specialize in the delivery of genuine digital software licenses and electronic products. Please read our Shipping Policy carefully to understand how orders are processed and delivered.

Digital Delivery

All products sold on SoftKay are delivered digitally via email and/or customer account access. No physical shipment is required unless explicitly stated on the product page.

Delivery Time

Orders are typically processed and delivered within minutes after payment confirmation. In some cases, delivery may take longer due to:

  • Payment verification procedures

  • High order volume

  • Manufacturer activation delays

  • Security and fraud prevention checks

If your order is delayed, our support team will assist you promptly.

Delivery Methods

Customers may receive their products through:

  • Email delivery to the address provided during checkout

  • Download links

  • Product activation keys

  • Customer account dashboard access

Please ensure your email address is entered correctly during purchase.

Incorrect Email Address

SoftKay is not responsible for delivery issues caused by incorrect email addresses provided by customers. If you notice an error, contact us immediately at:
info@softkay.com

Technical Support

We provide customer assistance through:

  • Live chat support

  • Email support

  • Remote technical assistance when necessary

Our team is available to help with installation, activation, and troubleshooting for eligible products.

Returns & Refunds Policy

Digital Product Nature

Due to the nature of digital software licenses and downloadable products, all sales are generally considered final once the product key, activation code, or download information has been delivered.

However, customer satisfaction remains our priority.

Eligible Refund Cases

Refunds or replacements may be provided under the following circumstances:

  • The product key is invalid or non-functional

  • Incorrect product delivered

  • Duplicate order/payment

  • Product cannot be activated due to verified licensing issues

Customers must contact our support team within a reasonable timeframe after purchase.

Non-Refundable Situations

Refunds may not be granted in cases where:

  • The customer purchased the wrong product

  • The product was successfully activated

  • System incompatibility not mentioned before purchase

  • The customer no longer needs the product

  • Misuse or unauthorized modification occurred

Technical Assistance Before Refund

Before processing a refund request, SoftKay may provide troubleshooting assistance, including remote support sessions, to resolve activation or installation issues.

Chargebacks & Fraud Prevention

Unauthorized chargebacks, payment disputes, or fraudulent activities may result in:

  • Suspension of services

  • License deactivation where applicable

  • Permanent account restrictions

We strongly encourage customers to contact us first for assistance before opening disputes.

Contact Information

For any shipping, delivery, activation, or refund inquiries, please contact:

  • Email: info@softkay.com
  • Live Chat Support: Available on our website
  • Remote Assistance: Available for eligible technical support requests

Thank you for choosing SoftKay.

 

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